I can not activate my license key
First please make sure you copied your license key correctly. (And that you copied the license key, not the payment ID or transaction ID.)
Then please make sure you did not specify the domain in the Store. If you did, please deactivate that site and save the license key again in the module. The module will set the domain name.
Third option is to make sure you are not trying to activate a module version that was released after the support period of your license expired.
Can I call you if I have a problem with a module?
Our modules come with e-mail support only.
We try our best to answer your question within a few hours.
We know that you want to resolve your issues ASAP, but please, instead of calling us, send us an e-mail. This way we can assign your inquiry to the best colleague who will provide an expert level help.
Please include as much details as you can, like relevant log file(s) or screen shot(s) of settings, errors, etc. This should help us solve your problem faster.
My shop (modules page) died after installing a PrestaShop module. What can I do?
Please check if your hosting provider supports the IonCube Loader. It’s a free PHP extension, can be installed in a few minutes.
Your modules page will be available again by removing the module directory from the server via FTP. You can find it in your modules directory.
If you have IonCube Loader installed but the page is still faulty, please check your PHP Version. Our modules currently support PHP 5.6-7.2.
None of the above helped? Please send us an e-mail with the PHP error and/or your support code you can find at the bottom of the module’s settings.
Google Maps is not showing. What’s wrong?
It’s usually an API issue. Please check if you have enabled all the required APIs.
The required API list is available on the purchased module’s description.
Our guide for creating an API Key: https://store.pws-server.net/google-maps-api-key-creation/
Do you give discounts for renewals?
Yes, 30% is the standard discount, but within 6 months of the expiration we raised it to 60%.
The automatic discount system will be live soon, until then please contact us in e-mail for your discount.
What happens after six months of my purchase?
If you don’t renew your support option, you won’t get any updates after six month. You can use the software with the latest version that was available in your granted period.
How long do I get updates?
You get the software updates six/twelve months long, depending on the purchased variant.
How long is a license valid?
All licenses are valid lifetime.